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Testing, Testing, Testing…

By Monique Elwell On June 7, 2011 · 2 Comments

Schumpter suggests that we learn from our mistakes. This is particularly true for social media. If you are an organization that is uncomfortable with testing and experimentation, perhaps social media is not for you.

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How Direct Marketers Can Use Social Media the Right Way

By Monique Elwell On March 1, 2011 · Leave a Comment

While social media is best at generating loyalty and evangelism, it can be used for direct marketing and used well. Here is how you do it.

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Do You Need Social Media Insurance?

By Monique Elwell On January 12, 2011 · 1 Comment

Does your organization need social media insurance? This post outlines what it is and what the risks are you are trying to insurance against.

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It Could Happen to You: Crisis Communications in Social Media

By Conversify On December 3, 2010 · Leave a Comment

Given the wholesome nature of the Alaska State Fair, we never imagined being at risk for a nationwide social media crisis. But when you throw in a rabble rouser with something to say, someone with a video camera and a YouTube account, suddenly you realize you might have a problem. This post shares with you how to handle your own crisis.

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What Social Media Marketing Objectives Work

By Conversify On August 16, 2010 · 1 Comment

An objective list, or not so objective, of marketing objectives that work in social media. Your feedback is welcome!

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3 Companies Crowdsourcing via Social Media

By Conversify On June 19, 2010 · 1 Comment

We’re the first to agree that social media marketing is about conversations, but to what end?

We’ve been finding that people are not only willing but wanting to speak with companies and let them know how they feel about a company’s products because they want to be heard and want to [...]

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Register.com using Twitter-Wow!

By Monique Elwell On January 21, 2009 · Leave a Comment

Register.com’s is listening to the universal twitter feed. What a sterling example of twitted customer service!

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